Important Information
Policies
To help make your stay at Shangri-La Hotel Toronto in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear details cover arrivals, departures, pets, parking, and reservations.
Shangri-La Hotel Toronto maintains policies covering arrival, departure, identification, reservations, children, extra beds, pets, smoking, and parking. Check-in begins at 4:00 PM and check-out is at noon, with photo identification and a credit card required at arrival. The property has no age restriction for check-in, welcomes children of all ages, and provides cribs on request. Extra beds are available subject to the selected accommodation and availability. Pets are permitted, with applicable charges. The hotel is non-smoking and offers non-smoking rooms. Valet parking is available with in-and-out privileges, while oversized vehicles require separate arrangements. The hotel's amenities include a 20-metre indoor pool, 24-hour fitness facility, spa, dining venues, room service, business centre, and conference facilities. Cancellation and prepayment terms vary according to the selected reservation.
- Check-In and Check-Out Policies
Check-in begins at 4:00 PM and check-out is at noon. Guests must present photo identification and a credit card at check-in and should provide the expected arrival time in advance.
- Minimum Age and Identification
There is no stated minimum age restriction for check-in. Guests are required to provide valid photo identification and a credit card at arrival.
- Deposit and Payment Policies
The available reservation information does not specify one universal security deposit amount for every stay. Any applicable authorization or deposit depends on the selected reservation and payment method.
- Pet Policies
Pets are allowed at Shangri-La Hotel Toronto. Applicable charges may apply, and specific conditions should be confirmed with the selected reservation.
- Smoking Policies
The hotel is non-smoking, and non-smoking rooms are available.
- Children and Extra Beds
Children of all ages are welcome. Children aged 12 and above are charged as adults. Cribs are available on request for children aged 0 to 2, while extra beds can be requested subject to availability.
- Cancellation Policies
Cancellation and prepayment policies vary according to accommodation type and reservation rate. The conditions attached to the selected rate should be reviewed before booking.
- Parking Policies
24-hour valet parking is available with in-and-out privileges. Vehicles exceeding the standard clearance require off-site self-parking arrangements.
- Breakfast Policies
Breakfast options include continental, full English/Irish, vegetarian, vegan, American, and buffet choices. Reservations with breakfast included cover two adults; additional guests may purchase breakfast separately.
- Accessibility Policies
Facilities for guests with disabilities are available, with accessibility services provided throughout the property in accordance with Ontario accessibility requirements.
- Wellness Facility Policies
The fitness facility operates 24 hours, while the pool and hot tub are open from 6:00 AM to 11:00 PM. Guests using wellness facilities should follow posted health club requirements and operating hours.